This is mainly a complaint on how they handle customers. On May 11th my car was towed stating that it was in a fire lane. The fire lane was on the other side of the road. When trying to contest this with the tow company they told me to go to the Homeowners' Association (HOA) which is Brown Property Management. The HOA stated that the tow company is required to take a picture of the violation. When I contacted Absolute Impound the second time the person who answered the phone took my name and number and said someone would call me back. This occured within less than a week of the tow. I never recieved that call. I called 2 days later due to the weekend and I was told the person I needed to speak to was on vacation until Monday the 29th (today). That put it off for another week. I called and got a hold of the person to complain to and I was told it was too late to dispute it. It would not have been too late if I was taken care of when I called originally. This is inapproriate and I feel my complaints were ignored until it was too late. I was also told when contacting them today that the picture is disposed of after the car was picked up. No where was I told that my ability to dispute the claim was waved when I picked up my vechicle.
I made this complaint after I finally got a hold of someone there to complain about the tow. I then left an angry message with the Property Manager for Homestead 1 at Brown Property Management. I told him that the tow company refused to let me dispute my claim and that if I was in a fire lane, their storage bin is in violation (see previous post).
1 comment:
I worked there. Not only did the owner not pay me and several other employees for the last couple weeks of working, he also cashed a 15000 dollar check from an employee to get a car that she never recieved and is refusing to give back the money. The owners name is Kevin Preble so if I were you I would pursue him. He tries to take advantage of everyone that wants to buy a car there and the employees as well.The company sells car and doesnt give people their titles and everything else. Kevin is a complete con artist. Take him to court. Arizona state law states that they connot hold your car for ransom so if you paid them they probably just got over on you.
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