Nick vs The Tow Company 2

The following is a complaint I made to the Phoenix Better Business Bureau about Absolute Impound.

This is mainly a complaint on how they handle customers. On May 11th my car was towed stating that it was in a fire lane. The fire lane was on the other side of the road. When trying to contest this with the tow company they told me to go to the Homeowners' Association (HOA) which is Brown Property Management. The HOA stated that the tow company is required to take a picture of the violation. When I contacted Absolute Impound the second time the person who answered the phone took my name and number and said someone would call me back. This occured within less than a week of the tow. I never recieved that call. I called 2 days later due to the weekend and I was told the person I needed to speak to was on vacation until Monday the 29th (today). That put it off for another week. I called and got a hold of the person to complain to and I was told it was too late to dispute it. It would not have been too late if I was taken care of when I called originally. This is inapproriate and I feel my complaints were ignored until it was too late. I was also told when contacting them today that the picture is disposed of after the car was picked up. No where was I told that my ability to dispute the claim was waved when I picked up my vechicle.

I made this complaint after I finally got a hold of someone there to complain about the tow. I then left an angry message with the Property Manager for Homestead 1 at Brown Property Management. I told him that the tow company refused to let me dispute my claim and that if I was in a fire lane, their storage bin is in violation (see previous post).

Nick vs The Tow Company

Last week I came home from my weekly night of education to find very little parking on my street. Now let me give some background to this. I live in a "subdivision," I guess it can be called, with narrow roads. Now this subdivision is maintained by Brown Property Management as the homeowners' association (HOA). The neighborhood has narrow roads and because of this, one side of each road is designated the fire lane.

Now since there was very little parking due to a neighbor having company, I was forced to park down the street and around the corner in this dead end. The left side of the dead end was marked "No Parking." The right side was not and I was not the first person to ever park here. Here's a picture of the dead end street for reference. The white barricade says not parking and is clearly on the left side of the road.

I got up for work the next morning and walked out to find my car gone. Angry beyond belief I called the police to see what was going on. They said that the car had been towed for being in a "Fire Lane." Still pissed off, I had my roommate Debbie take me to the tow place to pick up my car. Being already late for work, I payed the $190 to get my car out.

When getting my car out, I asked who I would complain about this to and they said the homeowners' association. The HOA told us that the tow company, which I should mention now is Absolute Impound, is required to take a picture of the violation. When calling the tow company on this the guy on the phone changed from "you need to take this up with the HOA" to "what was your name, phone number, ect." I have still yet to hear back from them and being that I have Monday off, they will hear from me some more. I should also mention that they scratched my door when breaking into my car in order to tow it.

Last but not least, if my car was in violation of a fire lane, surely this storage bin that is there now is.

Bloggin' it Up For Once

Holy Smokes! Nick is writing a blog entry! That's right...a blog entry. It's been a while (8 months or so) but I've never really thought about what I would want to write on something like this. So I'll try to sum up the last 8 months in one quick blog.

For the 8 months that I haven't been blogging I've been dating Kim :). It's the best relationship I've been in and I have so much fun with her.

I got into a car wreck the week before Christmas. A mechanic from Bill Heard Chevy rear ended me in a customer's car. That resulted in the first car I ever bought new to be totaled. I ended up getting a good chunk of change in insureance money and used it to get the car I've wanted for a while, a Vue. If it wasn't for gas prices I'd be driving everywhere in that thing....planning road trips whenever I can...mmmmm.

Another major event would be my brother randomly deciding to join the army. His basic training ends this week and then he's off to the Airborne and learning how to jump out of planes. I wish I could have taken the time off to see his graduation it's happening the same day as I have to be at school. That's what sucks about year round school...no break until graduation.

Which comes to another point...I am officially less than one year away from finishing school. I am set to finish in April 2007. I can't wait!

I think this is enough for my first blog in 8 months.